FAQ

1.How are shipping costs calculated?.

• We offer International Standard Shipping at a flat fee of $4.95 and is calculated at the checkout process. We offer FREE Shipping on all Order Over $49.

• Great News, we offer FREE SHIPPING during the Q4 Holiday season(Ending Soon)

2.What currency are your prices listed in?

• All prices are quoted in USD .

3.How long does shipping take after order placed?

•  Shipping is worldwide, the average shipping time frame estimated from  10-25 days(does not including 2-5 days processing time), however deliveries may be delayed in some destination countries due to transportation restrictions due to the COVID-19 pandemic and some unforeseen circumstances like customs delays. Please allow 2-6 weeks for deliver. If you did not receive your order within our shipping time frame
  please do not hesitate to reach out to our support contact@tslifes.com.Please refer to our complete Shipping & Delivery Policy.

4.How do I track my package?

• Please allow 2-5 days for your order processing time and an confirmation email containing your tracking number will be send to you as soon as your order has shipped out, use this webpage to track your order:
  Track  Order. Please note that tracking information will be displayed 2-5 days after you’ve received your email notification purchase.

5.Why my shipment status unchanged?

Your shipment status remaining unchanged may be due to delays in shipment. Shipment delays could be due to COVID-19 pandemic, weather incidents, seasonal shipping congestion, customs or backlogs.

6.Can i cancel my order after i have made purchase?

• Is depend on the status of your order, you can cancel order within 12 hours in order to best assist with your request. However, if your item has been ship out from warehouse we are unable cancel your order .

7.Will my items be sent in one package?

• For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
• If you have any other questions, please contact us and we will do our best to help you out.

8.What type of payment do you accept?

• We accept all type of payment by Credit Card ,PayPal and American Express.

9.What can i do if i receive a wrong item, damaged or missing orders?

• If your item has not been delivered to your address, or the parcel is missing or damage during shipping and delivery transition, then there may be an acceptance of a full refund. Please refer to our Refund Policy.

9.What is Buyer Protection?

• Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

1. The item you ordered did not arrive within the time promised.
2. The item you received was not as described.
3. Products that are defective or damaged during shipping.

EFFECTS OF COVID-19 ON SHIPPING AND ORDERS
The COVID-19 pandemic is a global, shipping lines around the world have been significantly slowed down. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.